Buyer Protection Policy
We offer our customers 100% Buyer Protection Policy. Our Brand of trust clearly defines our values, promising the best online shopping experience to our customers.
1. Genuine Products
- Merchant guarantees to sell only genuine products to customers through OopYogi.com
- Manufacturer’s or Seller’s warranty (wherever applicable)
- Brand new products (except Refurbished & Unboxed Gadgets)
2. Secure Payments
- Customers’ Personal Data is kept Confidential
- All Online Transactions are secured by SSL (Secure Socket Layer)
3. Easy Returns, Replacements & Refunds
- Return/Replacement request for any Order should be submitted within 5 days of receiving the Product.
- Refund/Replacement will be initiated only upon receiving of the product
- The replacement will depend upon the availability of the product
- In case the product was damaged while in your possession, OopYogi will not be under any liability to process the refund/replacement
- Damaged/ Missing/ Empty Packages need to be returned within 2 days of receiving the product
- Order Replacement can be done in the following cases:
-Wrong Size/ Color/ Style/ Quantity
-Missing Parts/ Accessories
-Defective/ Damaged (if not under Manufacturer’s Warranty*)
-Not as per description
- Return Package should have the original Price tag and Packaging slip
- Few products are Non-Returnable. Please refer to the product page for further reference
- For Manufacturer’s Warranty Products, you are required to visit the Brand Service Centre.
For more queries, please refer to Return, Replacement & Refund policies
OopYogi promises ‘No Anxiety Shipping’ for all the products that you order. We ensure this by bringing together critical elements of shipment such as Packaging, Timely Delivery, Order Status Updates and Support from our trusted Logistics Partners. So once you have placed an order, be rest assured as we will look after everything. Also, timely delivery of the order is our utmost priority however, actual delivery depends upon the availability of the product with the merchants, your shipping address, etc. We have collaborated with top Courier and Logistics Partners to assure that you receive your order on time. Each order is usually processed within 48 hours and we update you at every step, i.e. when the order is placed, processed, shipped, and delivered. If you have any questions during the process, feel free to reach our customer support.
OopYogi ensures that your order is safely delivered to you within the promised delivery timeline. However, if you have ordered a wrong product you may cancel the order through your OopYogi Account.
If it is a Prepaid Order, the amount will be refunded to you in accordance with our Refund Policy. A cancellation request cannot be made after your order is dispatched.
Steps to follow
- If it is Prepaid Order, the amount will be refunded to you, in accordance with our Refund Policy
- A cancellation request cannot be made after your order is dispatched
Under some rare situations, OopYogi or any of our sellers can also raise an order cancellation request. These situations could be –
- Product out of stock with the seller
- Restrictions on the number of products you can order, as per Terms & Conditions of any Offer/Discount
- Incorrect pricing or description of the product
- Payment fraud suspicion by our Credit & Fraud Avoidance Department
- Incorrect or Incomplete Buyer’s Address
- Non-serviceability of Buyer’s address by our courier partners or sellers of the *Order Transfer Marketplace
- How can I cancel my order?
You can cancel your order if it is not shipped. Please login to your OopYogi account for initiating the cancellation & follow the given process: Sign-In -> My Account -> My Orders -> Cancellation Request.
- Can I modify my order?
Yes, you can modify the following details of your order as long as it has not been ready to dispatch.
- Shipping Address
- Phone No.
- Size (As per availability)
- Color (As per availability)
Please login to your OopYogi account: Sign-In -> My Account -> My Orders -> Modify Order.
Kindly contact us at
- Can I change the quantity of my order?
We recommend you to place a new order for the same product with a changed quantity.
We consistently work towards the protection of our customer’s interest. Hence, we offer you an easy and streamlined process to return products, whenever applicable.
OopYogi offers easy and quick Refund on your refund orders.